Frequently Asked Questions
Find all the answers to your questions in our comprehensive FAQ.
Frequently Asked Questions
About Mazenna
What is Mazenna?
Mazenna is a shop specializing in household linens: fitted sheets, pillowcases, bath linens, bedding sets, and everyday textile accessories. We select practical, comfortable items suitable for regular use.
Are your products manufactured by Mazenna?
We do not manufacture the products ourselves. We collaborate with reliable partners to offer a selection of home linens tailored to everyday needs.
Where do your products come from?
Our products come from various European partners. This allows us to ensure good availability and controlled delivery times.
Are the products durable?
Each product is designed for regular use and the information sheets detail the materials and care instructions to ensure optimal use.
Are the colors true to the photos?
We strive to represent the products as accurately as possible. Slight variations may occur depending on the screen and brightness.
Orders & Payment
How do I place an order?
Simply add your items to your cart, confirm your order, and then follow the secure payment steps. You will receive an email confirmation.
What payment methods do you accept?
We accept bank cards, PayPal and other methods offered during payment.
Is payment secure?
Yes. All transactions are encrypted via secure payment solutions.
Can I modify or cancel my order?
If your order hasn't shipped yet, we can try to modify or cancel it. Contact us as soon as possible at contact@mazenna.com.
Deliveries
What are the shipping times for my order?
Orders are usually prepared within 48 hours (2 working days) .
What are the delivery times and methods?
Home delivery only.
Estimated delivery times:
- France: 4 to 6 business days
- Europe: 4 to 6 business days
Where do you deliver?
We deliver to France and several European countries (depending on availability shown at the time of ordering).
Is delivery free?
Yes, delivery is free for all orders .
How do I track my order?
You will receive an email with a tracking number as soon as your order is shipped.
Returns & Refunds
Can I return an item if I change my mind?
Yes. You have 30 days after receipt to request a return, as long as the item is in its original condition.
How to make a return?
To initiate a return, please contact our customer service by email at contact@mazenna.com . We will guide you through the process.
When will I be refunded after a return?
Once your return has been received and verified, the refund will be issued within 10 working days via the payment method used for the purchase.
What if my item arrives broken or damaged?
Contact us quickly with photos of the problem. We will offer you a suitable solution.
How do I track my order?
You will be provided with a tracking number to track your return package.
Contact
If you haven't found the answer to your question, our team is at your disposal!
By email: contact@mazenna.com (response within 24-48 working hours)
By phone: +33 6 95 53 79 74 (Monday to Friday, 9 a.m. to 5 p.m.)